1. General Office Information
What are your office hours?
Pickens Family Dentistry is open Monday–Friday, 8:00 AM – 5:00 PM, on an alternating 4-day schedule (Monday–Thursday one week, Tuesday–Friday the next). If you plan to stop by without an appointment, please call ahead to confirm availability.
Where is Pickens Family Dentistry located?
We are located at 605 SE 164th Ave, Suite 103, Vancouver, WA 98684, just north of Mill Plain Blvd and 164th Ave. Our driveway is accessible when traveling north on 164th.
We moved from our previous Vancouver Mall location in 2023 into a fully remodeled, modern dental office designed for patient comfort.
Do you accept dental emergencies in Vancouver, WA?
Yes. We provide emergency dentistry in Vancouver, WA for urgent pain relief and dental emergencies.
How do I schedule a dental appointment?
You can schedule by:
- Requesting an appointment online
- Using Google Online Scheduling
- Calling our office
- Texting us (for existing patients)
What dental insurance do you accept?
We accept most PPO dental insurance plans and help maximize your benefits.
Do you offer a dental membership plan?
Yes. Our in-house dental membership plan is a great option for patients without insurance and includes preventive care plus treatment discounts.
What languages are spoken at Pickens Family Dentistry?
Our dentists speak English and Vietnamese, and we provide translation services for other languages.
2. New Patient Information
How do I become a new patient?
Scheduling is easy—book online or call our Vancouver dental office. Completing your digital forms in advance helps us prepare for your visit.
What should I bring to my first dental visit?
Bring a valid ID, insurance card (if applicable), and any recent dental records. You can request records from your previous dentist ahead of time.
What happens during a comprehensive dental exam?
Your first visit includes:
- Digital X-rays and oral health scan
- Exam of teeth, gums, bite, and airway
- Discussion of your goals and concerns
- A personalized treatment plan
Do you offer online patient forms?
Yes. All new patient forms can be completed online for convenience.
3. Dental Services & Procedures
What dental services do you offer in Vancouver, WA?
We provide:
- General & Family Dentistry – Preventive and restorative care for all ages
- Cosmetic Dentistry – Veneers, whitening, gum contouring, smile makeovers
- Restorative Dentistry – Crowns, bridges, dentures, and dental implants
- Invisalign & Candid Clear Aligners – Clear aligners for teeth straightening
- Pediatric Dentistry – Gentle care for children
- Oral Surgery – Wisdom teeth removal, extractions, and surgical procedures
- Dental Implants
- Emergency Dentistry – Same-day urgent care
- Dental Sleep Apnea Treatment – Oral appliance therapy for better sleep and airway health
What is Invisalign and how does it work?
Invisalign clear aligners straighten teeth, improve bite alignment, and support airway health—all with a discreet, removable design.
Do you offer professional teeth whitening?
Yes. We provide cosmetic teeth whitening in-office and take-home options.
How do you treat broken or knocked-out teeth?
We provide emergency dentistry including bonding, crowns, and stabilization.
What are my options for missing teeth?
We offer restorative dentistry solutions including implants, bridges, and dentures.
Do you see children for dental care?
Yes. We provide pediatric dentistry. For complex cases, we may refer to specialists.
Do you perform root canals?
Yes. We offer restorative care and referrals for comfortable root canal therapy.
Do you offer cosmetic smile treatments?
Yes. Services include veneers, white fillings, gum contouring, and smile makeovers.
4. Patient Comfort & Dental Anxiety
How do you help patients with dental anxiety?
We offer a comfort menu with blankets, headphones, streaming TV, and calming amenities.
Do you offer sedation dentistry?
Yes. Nitrous oxide and oral conscious sedation are available for anxious patients.
How do you make dental visits more comfortable?
We use gentle techniques, modern anesthetics, and patient-focused care.
5. Financing & Insurance
Do you accept my insurance?
We accept most PPO plans. Contact our team to verify benefits.
What payment options are available?
We accept cash, credit cards, and third-party financing through Cherry and CareCredit.
Do you offer dental financing?
Yes. Flexible financing, including interest-free plans for qualified patients, is available.
How does your dental membership plan work?
Includes exams, cleanings, X-rays, and discounts on treatments—no insurance required.
6. Oral Health Education
How often should I visit the dentist?
Most patients need checkups every 6 months. Some may need more frequent care.
How can I prevent cavities and gum disease?
Brush twice daily, floss, and maintain routine professional cleanings.
What is malocclusion?
Misaligned teeth or bite issues, which can cause jaw pain or cracked teeth. Correctable with Invisalign or braces.
How do I care for my teeth with Invisalign or braces?
Follow your dentist’s instructions, maintain hygiene, and attend regular check-ups.
7. Emergency Dentistry in Vancouver, WA
What should I do if I knock out a tooth?
Keep it moist, avoid touching the root, and call emergency dentistry immediately.
What should I do if I lose a filling or crown?
Contact our office promptly to prevent further damage.
What is considered a dental emergency?
Severe pain, broken or knocked-out teeth, swelling, or uncontrolled bleeding.
8. Dental Technology & Safety
What dental technology do you use?
- Digital X-rays
- Cone Beam CT (3D imaging)
- Intraoral cameras
- Digital scanning and imaging software
How do you ensure patient safety?
Strict sterilization and infection control protocols.
What is Dental Intelligence?
Dental Intelligence Engagement tracks appointments, communication, and treatment progress via an app.
9. Specialty Referrals & Collaborative Care
Do you treat sleep apnea?
Yes. We offer dental sleep apnea treatment and refer to specialists as needed.
When do you refer to a sleep specialist?
If symptoms like snoring, fatigue, or airway concerns are identified.
Do you work with specialists?
Yes. We collaborate with orthodontists, oral surgeons, endodontists, sleep and TMJ specialists for comprehensive care.
10. Reputation & Trusted Dentist in Vancouver, WA
Why do patients choose Pickens Family Dentistry?
- 500+ five-star reviews
- Top-ranked Clark County dental office
- Personalized, compassionate care
- Modern technology and comfort-focused experience
What makes your dental office different?
We combine advanced dentistry, comfort-first care, bilingual services (English and Vietnamese), translation for other languages, and strong patient relationships.
